Refund & Shipping Policy

Last updated: August 4, 2026

Digital downloads

One custom sample page is free to download as a printable PDF. A full-book PDF is included with a paid printed-book order; it is not sold separately, so there is no separate download charge to refund.

What you pay

The price shown at checkout is the final total — shipping and any applicable tax are calculated and shown before you confirm, so there are no surprise charges afterward.

Physical prints — shipping

• Printing and shipping are currently available in the United States only.
• Each book is printed on demand by our print partner after you order, then shipped to the address you provide. Please double-check your shipping address at checkout — we can't reroute a package once it has shipped.
• Timeline: you get a day to look through your book before it goes to the press, it spends 3 to 5 business days there, and then travels by mail. Most books arrive in 11 to 14 business days. That's an estimate, not a guaranteed date. You'll receive tracking by email once your order ships.

If we can't make your book, you get your money back

If a book fails on our end before it ships — the drawing stops partway, or the finished file doesn't pass our print checks — you get a full refund. The same goes if your order sits past the timeline above and nothing has shipped. There is nothing to send back and nothing to prove.

• Email [email protected] from the address you ordered with, or tell us the book's title, and say you'd like a refund. We answer refund requests within 2 business days.
• We refund the full amount you paid — book, shipping, and tax — back to the payment method you used. Banks usually take another 5 to 10 business days to post it.
• If you'd rather we try again, say so and we'll redraw the book at no extra charge. Asking costs you nothing: if the second try fails, or you change your mind while you wait, the refund is still yours.

A book that fails on our end alerts a person here, but you never have to wait on us to notice. Write to us and we'll refund it.

Physical prints — refunds & replacements

Once a book is made it is custom to your kid, so we don't accept returns for a change of heart or for typos and mistakes in the idea you submitted. If the book itself goes wrong, we fix it:

• If your book arrives damaged, defective, or printed incorrectly on our end, contact us within 30 days of delivery with a photo and we'll reprint or refund it at no cost to you.
• If your order never arrives, contact us and we'll work with the carrier to resolve it (replacement or refund).

To start a claim, email [email protected] with your order details. We answer claims within 2 business days.